We see you and care about you when you walk into our office. You are valued and appreciated as a person and as a patient.
When you walk into Modern Movement Medicine you greet the front desk with a half smile and a concerned look on your face. You aren’t sure what to expect. You have been in pain for months and nothing has been working. The front desk associate walks you to the consultation room and you await your new patient appointment. What are they going to ask? What are they going to find? Is this going to work? After the appointment is over you check out at the front desk feeling a little better about your concerns, questions, and the unknown. ere at Modern Movement we see you. We care about your health and wellness, we want to give you the tools to provide you with as much relief as possible and to continue the things in life you love. Up at the front desk it’s not just about scheduling appointments or handling paperwork; it’s about observing and experiencing the journey of patient improvement. Here’s a closer look at how the front desk staff at our office sees patients get better.
The First Impression and Initial Struggles
For many, this first visit is filled with anxiety and skepticism. Patients might be dealing with chronic pain, limited mobility, or a general sense of frustration with their health. The front desk team plays a crucial role in setting a positive tone, providing comfort, and answering any questions that might arise.
During these early visits, the front desk staff are keenly aware of the patients' initial struggles. They notice the physical and emotional challenges as patients navigate their way through their first few appointments. It's not uncommon for patients to appear hesitant or doubtful about the treatment’s effectiveness at this stage.
Tracking Progress Over Time
As patients continue their care, the front desk staff become witnesses to the incremental changes that occur. They see firsthand how the frequency of visits assists patients relief from their symptoms. They might observe a shift in the patients' demeanor—from hesitant and reserved to confident and optimistic.
Patients often share their personal milestones with the front desk staff. Whether it’s a significant reduction in pain, improved mobility, or the ability to return to activities they once enjoyed, these moments are celebrated and cherished by everyone in the office. The front desk team, although not directly involved in the treatment, feels a sense of pride and accomplishment in these victories.
Building Relationships and Encouraging Continuity
One of the most rewarding aspects of the front desk role is developing relationships with patients over time. As they interact with patients regularly, they become familiar with their stories and struggles. This personal connection can be incredibly motivating for patients. The encouragement and support provided by the front desk staff often play a subtle but significant role in keeping patients committed to their treatment plans.
The front desk staff also play a critical role in educating patients about the importance of following through with their care. They often remind patients of the long-term benefits of consistency and adherence to their treatment schedules. Their ongoing support and encouragement help reinforce the patient’s commitment to their care.
Witnessing the Transformations
One of the most fulfilling aspects of our job at the front desk is witnessing the transformations that occur as patients progress through their treatment.
They see the initial signs of improvement, such as reduced discomfort and enhanced movement, and observe the profound impact on patients’ overall quality of life.
They also notice the emotional changes. Patients who once seemed burdened by pain often leave the office with a renewed sense of hope and positivity. The joy and relief in patients' faces as they report improvements or share good news are deeply gratifying for the front desk team.
A Collective Effort
While the front desk staff does not administer treatments, our role is integral to the overall patient experience. We provide a supportive environment that helps patients feel valued and heard. Our observations and interactions contribute to the collective effort of the team to facilitate patient recovery.
At Modern Movement each patient is valued and appreciated.
